Reporting to the North American Sales Director, the Account Manager - holds a key position that requires a dynamic individual who is a self-starter, analytical, and highly motivated. To be successful in this role, you will need to be knowledgeable of video security & surveillance, highly customer focused, and efficient. The core responsibility of this position is to manage clients in the North American market with the objective of building deeper relationships and driving growth within those accounts. You’ll be an integral part of our results-driven commercial team and will have significant responsibility from day one.
Responsibilities and Duties:
Responsible for ensuring our clients are delighted with the solutions we provide, as well as developing opportunities to deliver further value for them by extending their use of the Calipsa platform
Lead the hand-off of new customers from the sales team to the account management team and hold responsibility for the effective on-boarding of new clients
Operate as the lead commercial point of contact by developing trusted advisory relationships with key accounts, client stakeholders and executive sponsors in order to develop a deep understanding of their processes, needs and challenges
Understand the value that we bring to our customers, quantifying it and making sure it's presented to client stakeholders in an easy to understand and timely manner
Collect product feedback from clients and influence the product roadmap
Mine existing accounts for revenue growth within each client’s operating environment including expansion of Calipsa’s core solutions and the upsell of new products
Drive contract renewals that optimize revenues and minimize client churn
Work cross-functionally with other internal teams to ensure delivery of Calipsa’s solutions are meeting client needs and objectives
Collect, review and understand client feedback, market trends and activities to provide input to marketing strategies and the product roadmap
Manage resources - marketing budgets, travel budgets, or any other resources the company allocates
Other duties as assigned
Territory:
The Account Manager will have the responsibility to cover the following territories:
North America: US & Canada
Additional Skills:
We’re looking for key character traits of coachability, work ethic, adaptability, positive attitude, drive, integrity and trust. We prioritize these characteristics over specific skills, but ideally you’ll also have some of the following:
Minimum 3 years experience in video surveillance, video analytics and physical security industry technologies preferred
Ability to be consultative, curious and engaging with each client
Experienced in developing relationships and building trust with stakeholders at every level of an organization
Ability to communicate, whether that be in person, over the phone, video call, or in writing. Our clients often have deep technical needs and you’ll need to be able to clearly explain how our value proposition and technical solution is meeting their needs
Excellent attention to detail and extremely organized
Commercial experience either selling or account managing enterprise clients
Proven track record of exceeding targets or KPIs
Understanding of the enterprise SaaS sales process
Results driven and entrepreneurial mind set
Experience in using CRM tools to optimize your processes
Ability to move quickly and adapt to a fast-paced environment
Will require moderate travel (driving and flying), the ideal candidate will be located within a commutable distance of a local airport
Target Base Salary Range: $50,700 - $110,400 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Job Posting Link: https://motorolasolutions.wd5.myworkdayjobs.com/Careers/job/Utah-Remote-Work/Account-Manager_R54899
Job Type : Full-Time
Education Level : High School
Experience Level : Mid to Senior Level
Job Function : Sales
